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Contact & Support
Professional technical support team, always ready to serve you. Get in touch for inquiries, samples, and technical assistance.
Get in Touch
Landline
8602031074363
Locations
South China HQ: 904, NO.1 Building, Tianan Hi-tech Ecological Park, No.555 Panyu Road North, Panyu, Guangzhou
East China Branch: Science and Technology Entrepreneurship Park, Xishan Development Zone, Wuxi City, Jiangsu
Southwest Branch: 1105, Jinlongyunfu, No.99 Jinlong Street, High-tech Zone, Chengdu City, Sichuan
Manufacturing Base: High tech Industrial Park, Donghua Town, Yingde, Guangdong
Send Us a Message
Our Services
Comprehensive services from sample application to technical support.
Sample Application
Request free samples for testing and evaluation. Fast global shipping.
Technical Consultation
One-on-one expert consultation for formulation and application challenges.
Formula Matching
Custom formulation development based on your specific process parameters.
After-Sales Support
24-hour response technical support and troubleshooting service.
Frequently Asked Questions
Find answers to common questions about ordering, sampling, and technical support.
How can I request a product sample?
You can submit a sample request through our online inquiry form, or contact us directly at contact@bawo-chem.com. We typically process sample requests within 1-2 business days.
What is the minimum order quantity (MOQ)?
MOQ varies by product. Standard products typically require 200kg per order. For sample quantities and trial orders, please contact our sales team for special arrangements.
Do you offer custom formulation development?
Yes, our R&D team can develop custom formulations tailored to your specific application requirements, including viscosity adjustment, functionality modification, and special performance targets.
What is the typical delivery lead time?
Standard product delivery is 7-15 business days after order confirmation. Custom formulations may require 3-4 weeks. Express shipping options are available for urgent orders.
How do I access technical documents (TDS/MSDS)?
You can download TDS and MSDS documents directly from our Resource Downloads section on this page. If you cannot find a specific document, please contact us and we will provide it promptly.
Do you export to international markets?
Yes, we export to over 50 countries worldwide with a network of authorized distributors. All our products comply with international regulations including REACH and RoHS standards.
How quickly can I expect a response to my inquiry?
Our team typically responds to inquiries within 24 hours on business days. For urgent requests, please indicate "Urgent" in your message subject line and we will prioritize your inquiry.
Can I visit your factory or R&D center?
Yes, we welcome visits to our headquarters in Guangzhou and our manufacturing base in Yingde, Qingyuan. Please schedule an appointment with our sales team in advance so we can arrange a comprehensive tour.